Our business is to provide you the means to optimally service your customers.
As a global resource we can provide local, near shore, far shore agents or a mixture to fit your cost needs.
Take a look at some of our offerings below
Chat |
Email Support |
Voice
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Call Metrics
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Chat is the fastest growing option for service and support. Global Call Support agents can simultaneously service multiple chats, maximizing your agents’ value and customer response times. GHF can use an existing chat system integrated into your website or we can build you an entirely new Chat environment. |
Email support is another great cost-effective option that enables Agents to handle multiple situations. Just Like our Chat services, we can use your existing network resources or you can offload the service to our servers. |
Voice options range from offering professional phone Tree/IVR recording, to agents to handle your calls to full phone hosted systems for all your service and support needs. We offer local, near shore and far shore agents to fit your budget and needs. |
Work with us to come up with metrics that help you grow and insight to find bottle necks. |
Virtual Desktops
BYOD fast rollout of agent desktops for your Company. |
Monitoring Solutions
Make sure agents supply the best of quaility with our call and screen recording. Check out our demo |
Custom Solutions
Share with us your ideas, we can help come up with your personalized contact center solution. |